cancel
Showing results for 
Search instead for 
Did you mean: 

Topcashback declined

cortinadave
Newbie
Posts: 3
Registered: ‎12-05-2018

Topcashback declined

I joined plusnet back in march,and chose you as there was £60 cashback on offer via Topcashback. I made sure I clicked through from the TCB site but I've just been told my cashback has been declined as they have been informed that TCB was not the referrer. I know that it definitely was!

I'm really annoyed about this as the cashback was what made me take the contract over another provider! Is there anything that can be done to fix this?
3 REPLIES 3
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Topcashback declined

Hi there @corinadave,

 

Thanks for getting in touch. I'm sorry to hear you are having these issues redeeming your cashback. I have created a ticket for you to look over here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


cortinadave
Newbie
Posts: 3
Registered: ‎12-05-2018

Re: Topcashback declined

Can someone please reply to the ticket? Its a time sensitive issue and theres been no response. Thanks
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Topcashback declined

Hi @cortinadave,

 

I can see my colleague has since responded to your ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team