Topcashback declined

[#1]

@Craigalex40

Sorry about the delayed response, I've been on annual leave for the past week.

Happy to hear your cashback is sorted for you.

@jamilakram

I've escalated this over to my line manager to send over to our marketing team to further investigate.

We'll be in touch when we have more info.

[#2]

Well, I have had £50 cashback confirmed now, but it was meant to be £80.80. I've raised this matter again with Topcashback, but would also request that you investigate too.

@ Craigalex40, have you checked that your cashback is tracking at the right amount? I agree with you, shouldn't be this much hard work. For me, the saga continues.

[#3]

Correct for me and is confirmed, although still saying 7 weeks till payment.
Only £60 for me, which is correct, you got (hopefully, if all works out) a better deal.

[#4]

Well, I have had £50 cashback confirmed now, but it was meant to be £80.80. I've raised this matter again with Topcashback, but would also request that you investigate too.

I've passed this on to my line manager. I'll be in touch when I know more.

[#5]

@jamilakram

Thanks for your patience whilst we've investigated this. Admittedly, we've determined that your cashback was incorrectly validated from our side. We've manually approved it now but it can take up to 30 days to reflect with the affiliate.

Can you let us know if you see a change within a month?

[#6]

Just checked and I've only had £55.55 cashback when I was meant to get £80.80 cashback. So, to date, I've had to chase the cashback in the first place and even when you confirm that the incorrect amount tracked, I still don't get the correct amount.

So what now?

[#7]

@jamilakram

I'm sorry to hear you haven't received your full cashback amount.

I've chased this up now. I'll let you know when I know more.

[#8 · Accepted solution]

Thank you for your patience.

We've decided to refund the remainder of your cashback instead.

You should receive £25.25 in your bank or building society within the next 14 days. -Anoush

[#9]

Thank you. I have receive this refund .

[#10]

I'm glad to hear that!