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Topcashback declined
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Topcashback declined
12-08-2017 1:45 PM
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I signed up for the phone & broadband package June 13th. I did it through Topcashback and my reward of £80 was tracked but it's saying declined. Why has it been declined. I am a new customer & still am a customer so why have I not received the reward offered at the time of signing up with you. I can provide a screen shot of my topcashback if required
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Re: Topcashback declined
12-08-2017 1:58 PM
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Hi there,
Sorry to hear your cashback is showing as declined.
I've tracked it from our side and we can see you should be eligible.
I'd recommend raising a transaction query with TopCashBack then the status should automatically change to approved by the end of this month. Let us know if you have any problems.
Anoush
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