Topcashback - Money not received

[#1]

Hi,
In accordance with the relevant thread request, please can someone at Plusnet investigate my cashback claim as I have still not received my funds.
•The date you signed up
I signed up to Plusnet around the 23/01/2013
•The response that you've received from the query raised with our affiliate company
  14 Feb 2013 Hi there,
Thanks for your post,
Your claim has been submitted to the merchant (via their affiliate network who run their programme for them).
This will now be reviewed by the merchants network and resolution provided in due course.
Thanks for your patience,
Kind regards,
TopCashback Support

•The value of the cashback
Initially showed £72 on my claim but now £38
Please can I get an update on this asap as I have been waiting for a very long time for these funds to be credited.
Thank you

[#2]

Hi there,
Really sorry about this, I've passed your details on to our marketing team and they'll chase this for you. We should have an update for you later on today.

[#3]

Perfect. Thanks Matt.

[#4]

Yep that's been authorised for you now

[#5]

Wow, I knew I should have posted on here from when I got that message from Topcashback haha.
Thanks for sorting so fast Matt.