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Topcashback Compare broadband

garyvine
Dabbler
Posts: 10
Registered: ‎10-02-2011

Topcashback Compare broadband

Signed up to full fibre back in August 23 via Topcashback Compare broadband which had a sizeable block of cashback due to be paid.  Didn't track, Claim put in, silence ever since. I note a few older posts that had similar problems but I've posted here as other topcashback compare claims for things like car and house insurance have gone through both before and after this one with no issues, so I'm currently thinking the problem is with Plusnet and it was just a ruse to get me to sign up for 24 months.

4 REPLIES 4
James30
Plusnet Help Team
Plusnet Help Team
Posts: 442
Thanks: 149
Fixes: 28
Registered: ‎19-04-2023

Re: Topcashback Compare broadband

@garyvine - I'm sorry for the trouble, can you reply to the PM with your username so I can look at your account? Thanks

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
greygit1
Aspiring Pro
Posts: 390
Thanks: 57
Fixes: 1
Registered: ‎26-06-2023

Re: Topcashback Compare broadband

James. I have a similar problem/question. Would I be correct in assuming that the offer was for a virtual pre-paid credit card, and that the offer presumed that the customer had a 'smart phone' which would enable the offer to be successfully provisioned? If so, I can't remember any mention of having to have a smart phone.

B'stard
garyvine
Dabbler
Posts: 10
Registered: ‎10-02-2011

Re: Topcashback Compare broadband

In my case it was a straightforward (so I thought) case of cash credit through topcashback compare to my topcashback account.

_Stuart_B
Dabbler
Posts: 17
Registered: ‎22-09-2017

Re: Topcashback Compare broadband

I never got mine.
Had evidence of buying through topcashback but between them and Plusnet they never paid out.