Topcashback £95 Cashback incorrectly tracked as £80

[#1]

Hi @pnb,

Having spoken with Gandalf, he is still chasing this up with the appropriate team, we’ll be able to update once we know more.

Thanks for your patience.

[#2]

I've been advised that your cashback was validated on the 30th August.

TopCashback should relay you this within 30 days. Let us know how your account with them looks at the end of this month.

[#3]

The £80 is now payable.

Not in too much of a rush to cashout, but if I do what affect does it have on my open claim to get the extra £15 ?

[#4]

Claim is "Waiting for retailer"

Please push it through if you can.

Thanks

[#5]

If the claim is approved I'd expect you to see £95 but if it's rejected then it should stay at £80 for you to use via your TopCashback account.

However, based on the response we received from our marketing guys previously, we weren't offering £95 cashback for the package you signed up on, so it's unlikely that we'll be able to increase the amount as per my response Here.

As we validate claims at the end of each month, let us know what response you receive in a few weeks and we'll go from there.

[#6]

Hi, is the next round of validations due any time now? (last workingg day of the month)

Once I know if approved/rejected we can move forward.

Thanks

[#7]

Hi @pnb.

I can't really advise this at the moment as I need to check with the person in charge of this. This can't be done until Monday, however I will chase this up and we'll get a response back to you then.

We will always honour cashback offers if there is sufficient evidence to show the claim is a valid one.

If you have any further queries, do come back to us.

Thanks.

[#8]

ok, give me an update when you can pls

[#9]

Hi @pnb,

Sorry for the delayed response I have updated you via ticket here

Please let us know if we can be of further assistance.

Thank you.

[#10]

Thanks for the update, will I see the credit on November bill, just had one dated yesterday?

Thanks again.

[#11]

Hi @pnb,

That is correct if your bill has just been generated.

We're really sorry its taken so long to come to a resolution for you but happy we can help you move forward!

If there's anything else we may assist you with please feel free to give us a shout as we're more than happy to help.

Thank you.

[#12]

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@pnb wrote:

Thanks for the update, will I see the credit on November bill, just had one dated yesterday?

Thanks again.

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Ah, is this progress with your claim for the extra £15?  I can see you've been pushing this.

My claim with TCB is still showing as waiting for retailer.

[#13]

Hi, yes the extra £15 will be shown on next bill.

In effect my 'waiting for retailer' claim can be closed down & I can cash out

[#14]

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@OllieC wrote:

Hi @pnb,

That is correct if your bill has just been generated.

We're really sorry its taken so long to come to a resolution for you but happy we can help you move forward!

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Hi @OllieC,

I'm in the same position as @pnb, and posted the image on message #25.  So, do I still wait on TCB to progress this, or do I raise a ticket, or can you action this for a refund the same as @pnb is getting?

Regards

[#15]

@dieselglider I've requested that the extra £15 be credited onto your next bill