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TopCashback refused

Btr
Newbie
Posts: 1
Registered: ‎25-10-2018

TopCashback refused

‎25-10-2018 8:57 AM

Despite ensuring l accessed the Plusnet broadband site correctly through TopCashback and having cleared out cookies, TopCashback are blaming Plusnet for declining casback of £85. They say that they tracked my visit and the rest is out of their hands. This seems to be a regular occurrence. Can Plusnet investigate?
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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: TopCashback refused

‎25-10-2018 10:57 AM

Moderator's note:

Topic moved from 'Broadband' to 'Accounts & Billing'

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: TopCashback refused

‎25-10-2018 1:57 PM

Hi @Btr

 

Thanks for getting in touch and I am sorry to hear that you are waiting for cashback.

 

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

- Warwick

 

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