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Top Cash back didn't track, what should i do next....

gmulford
Newbie
Posts: 3
Registered: 06-07-2013

Top Cash back didn't track, what should i do next....

Hi,
I ordered on the 24 May 2013, and I've been waiting for the top cashback to track, but nothing has shown up.
I tried filing a claim about a month ago but it still says waiting for merchant. So I contacted Plus net support and they said it was down to the affiliate and they couldn't help.
Is there something else I should do? or am I just being impatient Cheesy
My user name is GMulford and think the order number is 2180000
Thanks for all the help
Greg
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Top Cash back didn't track, what should i do next....

gmulford
Newbie
Posts: 3
Registered: 06-07-2013

Re: Top Cash back didn't track, what should i do next....

Hi thanks. Somehow I didn't notice that sticky...
I have already contacted Top Cashback and Plusnet with the info from that post, but they couldn't help. It says that it should show up within a couple of weeks, but it's been over a month.
I'll just wait and see if topcashback hear from Plusnet. It probably just takes a while.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Top Cash back didn't track, what should i do next....

Hi there,
Just asked one of our marketing team to chase this up for you, should have something later on today. Sorry about the delay.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Top Cash back didn't track, what should i do next....

And that's now sorted and approved for you Smiley Really sorry about the delay there.
gmulford
Newbie
Posts: 3
Registered: 06-07-2013

Re: Top Cash back didn't track, what should i do next....

Thanks for the help Matt. Really impressed with the customer service, especially with things like this which aren't your fault.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Top Cash back didn't track, what should i do next....

A pleasure, thank you Smiley