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Top Cash Back Declined?

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Newbie
Posts: 1
Registered: ‎04-09-2019

Top Cash Back Declined?

Hello,
I recently signed up with you through topcashback where I was offered cashback by going through the topcashback site which I did. But my cashback has been declined? 

Why?

3 REPLIES 3
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All Star
Posts: 1,977
Thanks: 224
Fixes: 23
Registered: ‎02-08-2007

Re: Top Cash Back Declined?

It's likely if you visited the PN site prior to visiting TC site, and then clicking through again
to PN. Cookies always need to be cleared I find to have a reasonable chance of earning Cashback.
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Top Cash Back Declined?

Hi @michelle1gracey

 

Thanks for getting in touch and I apologise for any confusion with your sign-up offer.

I have taken a look into your account regarding this and have responded on a ticket here

 

If you have any questions please feel free to get back in touch.

 

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Moderator
Moderator
Posts: 20,355
Thanks: 3,789
Fixes: 417
Registered: ‎06-04-2007

Re: Top Cash Back Declined?

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
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