cancel
Showing results for 
Search instead for 
Did you mean: 

Took up renewal discount offer but details now say I'm paying full price!

FIXED
tmsn
Hooked
Posts: 5
Thanks: 1
Registered: 20-12-2016

Took up renewal discount offer but details now say I'm paying full price!

I just renewed for 18 months after recently receiving an email offering broadband and line rental for £30.00/month (£31.00 a month from 29th June 2017). The details stated that I would receive a discount of £7.98/month for the 18 month duration of the contract after which the price would increase to £44.48. After agreeing to the contract on the understanding that this is what I was signing up for I was then given details of my new contract which stated that I would be paying £44.48 from day one. I understood that I would be paying a total £36.50 with my add-ons taken into account - not £44.48. There's no way I'd have committed to another 18 months at £44.48/month when there might be better offers out there. How has this happened?

7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Took up renewal discount offer but details now say I'm paying full price!

normally the price quoted excludes any discounts which are then subtracted - look at the relevant ticket on your account

Jonpe
All Star
Posts: 1,685
Thanks: 451
Fixes: 4
Registered: 05-09-2016

Re: Took up renewal discount offer but details now say I'm paying full price!

When I renewed via a special offer email a couple of months ago, the confirmation email just gave the total I'd be paying per month.

Community Veteran
Posts: 8,396
Thanks: 892
Fixes: 9
Registered: 02-08-2007

Re: Took up renewal discount offer but details now say I'm paying full price!

If the details are not what you agreed am I not right in thinking you have 14 days to change your mind ?

Plusnet Help Team
Plusnet Help Team
Posts: 5,324
Thanks: 485
Fixes: 178
Registered: 01-01-2012

Re: Took up renewal discount offer but details now say I'm paying full price!

Fix

Sorry for any confusion caused.

It looks like the discounts weren't added when your package changed.

I've added these for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tmsn
Hooked
Posts: 5
Thanks: 1
Registered: 20-12-2016

Re: Took up renewal discount offer but details now say I'm paying full price!

Thanks for sorting that out! Smiley

bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Took up renewal discount offer but details now say I'm paying full price!

Ive been out of contract for a few months now how do i go about getting the same deal as im paying nearly £45 pm. Im on the 80/20 Unlimited Fibre Extra if i decide to renew will i still keep my 80/20 speeds.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Took up renewal discount offer but details now say I'm paying full price!

The best people to speak to are our customer options team, if you want to stay on Unlimited Fibre Extra they should be able to help with this.

0800 013 2632

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff