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Took my postage money almost a month ago - still no router

Jannor
Newbie
Posts: 3
Registered: 28-04-2013

Took my postage money almost a month ago - still no router

As though it isn't enough of an insult being charged £6.99 for P&P, they take the money straightaway but don't bother to send the router.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Took my postage money almost a month ago - still no router

Hi Jannor
Thank you for contacting us regarding this issue. If you can please log into your online account through the members centre I have raised a ticket on your account from looking into this issue for you.
The ticket reference is 118734012
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Jannor
Newbie
Posts: 3
Registered: 28-04-2013

Re: Took my postage money almost a month ago - still no router

Thank you. I received the router today and understand the P&P will be refunded to me within 14 days.
Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Took my postage money almost a month ago - still no router

Hi Jannor,
I'm glad to hear that your router has arrived but just get in touch if you need any further assistance and we'll be more than happy to help.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team