Too laughable to get actually angry about, but it it close

[#1]

After a few years of annoyance at PN I finally swallowed the cancellation fee and made a move away a couple of months ago.

The following is made hilarious by the fact that after my final bill was paid I received a refund cheque because they calculated that they owed me it.  Ironically that made me think slightly better of them.  Hahaha I should have guessed. 

I relaxed too early:

Issue one - They're still billing me

Issue two - Cannot contact support by web chat as "I am an existing customer"

Issue three - Twitter support: 9 days to respond with a question - which I answered within 30 mins but it is now a further 19 days without a response.

Issue four - when I phone support it is never answered regularly hangs up on you 

So I am partly posting to vent, partly in the vain hope someone form CS will see and respond and partly to wonder out loud why anyone still stick with them?

[#2]

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@alnapp wrote:

So I am partly posting to vent, partly in the vain hope someone form CS will see and respond and partly to wonder out loud why anyone still stick with them?

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Maybe because, as is your experience, it's impossible to leave?

[#3]

Just to say i too feel your pain. Never move house with Plusnet🤓

[#4]

I have to say that shortly after posting - I actually got through!!! 

And, in the interests of fairness - absolutely no complaints once I did the guy was very helpful and all has been resolved

(I hope.  )