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To check your contract information, we need you to review your account.

Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

To check your contract information, we need you to review your account.

I saw other people on the forum with this problem over two months ago, and now it's my turn it seems.

I received an email offering me a reduced fixed price contract.

 

But no matter if I click the email link, or go to the plusnet site myself, or use Chrome, Explorer, or Edge, all of them result in the same message.

 

'To check your contract information, we need you to review your account.'

 

Surely this can be fixed. I am trying to accept an 18 month contract at £25.99 but I just keep getting this message, something needs fixing, please, as I am unable to take up this offer.

 

Like others have said, it should be possible to click and accept this offer without hanging for ages on a phone to speak to someone.

 

3 REPLIES 3
Moderator
Moderator
Posts: 24,612
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Registered: ‎11-01-2008

Re: To check your contract information, we need you to review your account.


Moderators Note


This topic has been moved from ADSL Broadband to My Account/ Billing 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Aspiring Pro
Posts: 238
Thanks: 53
Fixes: 3
Registered: ‎20-04-2020

Re: To check your contract information, we need you to review your account.

@kmw350 

Your best bet is to contact the Customer options team (apparently they can sort out your renewal etc).

Their direct number is 0800 013 2632 and they are open between the following hours:

 

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Rising Star
Posts: 206
Thanks: 10
Registered: ‎17-09-2010

Re: To check your contract information, we need you to review your account.

Thanks,

I might as well have phoned in the first place, & I do appreciate your replies, but I just wonder why there is a link to 'automatically' accept this offer if it doesn't work properly.

 

Anyway, it's now been sorted by phone thanks.