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Timing of Cancellation important?

christmas
Aspiring Pro
Posts: 562
Thanks: 53
Registered: ‎16-01-2011

Timing of Cancellation important?

Apparently it can take 10 days to cancel a broadband subscription and transfer it to another company, if this runs into the next billing period would I be charge for a full month or just for the short period I am still a customer of Plusnet?
4 REPLIES
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: ‎07-04-2007

Re: Timing of Cancellation important?

Sorry to be a bearer off bad news but the 10 days is the notice period that PN require under the T&C's to transfer can be a lot longer.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Timing of Cancellation important?

The broadband transfer will generally take 5 working days.
@Christmas - If you had "over-paid" subscription, we can refund what you haven't used outside the 10 day notice period.
itsme
Grafter
Posts: 5,924
Thanks: 1
Registered: ‎07-04-2007

Re: Timing of Cancellation important?

BT quote
Quote
You could be up and running in around 11 days with no break in your service.
But before you get started, you may need your MAC code…

and as PN take 5 days to issue a MAC this can take it to 16 days.
christmas
Aspiring Pro
Posts: 562
Thanks: 53
Registered: ‎16-01-2011

Re: Timing of Cancellation important?

Thank you for the reply.
I wouldn't have been asking if Plusnet weren't sponsoring Big Brother and putting their commercial interests before the well being of others.