Timescale for a new account?
It will be a standard activation change if they are normal analogue lines.
Time frame may slightly differ, but only very slightly.
Because the records to reflect the line is active are often delayed compared to the physical installation, it may be upto 5 working days standard install, plus no more than 48 hours after the physical install.
BT will often perform a line test after the line install. This is standard practice. However, as the line is usable when the engineer leaves, they put them in a queue, as for PSTN reasons, they are not critical.
The queue does however hold up the records from showing the line is active.
My suggestion, give the engineer a few hours to submit his notes after the installation is complete and call BT. Ask them to close off the order, performing the needed test.
Don't accept the "we can't do this". We routinely ask customer to do this, some getting told not possible, but all getting it done in the end
Time frame may slightly differ, but only very slightly.
Because the records to reflect the line is active are often delayed compared to the physical installation, it may be upto 5 working days standard install, plus no more than 48 hours after the physical install.
BT will often perform a line test after the line install. This is standard practice. However, as the line is usable when the engineer leaves, they put them in a queue, as for PSTN reasons, they are not critical.
The queue does however hold up the records from showing the line is active.
My suggestion, give the engineer a few hours to submit his notes after the installation is complete and call BT. Ask them to close off the order, performing the needed test.
Don't accept the "we can't do this". We routinely ask customer to do this, some getting told not possible, but all getting it done in the end