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Ticket
09-07-2012 1:14 PM
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I posted a ticket on Saturday and it said i should here something in 10 Hours, but i havn'r heard to date. It was a question regarding phone and broadband plan that im on. The ticket number is #57391554 .
Could some one have a look at this please.
Thanks.
Regards,
Wayne
Re: Ticket
09-07-2012 3:27 PM
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Re: Ticket
09-07-2012 6:59 PM
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Thanks for the reply, might have jumped the gun a bit as I got a reply soon after I posted here.
I was advised to upgrade to Extra (£11.49 per month) so I can apply for a static ip address (£5.00 activation).
And as for the phone I could add anytime calls for an extra £3.50 per month.
I am happy to do this but the link I was sent to only schedes the change on my next bill date, in my case a month, I was under the impression from posts here that this could be made effective immediately via the ticket system so I have added to the ticket.
Regards,
Wayne
Re: Ticket
10-07-2012 10:38 AM
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We're more than happy to do the account change now for you. We'd just need to take some card details for the £3.50 charge for Anytime before we can though.
I thought I'd try calling you now to do that but there was no answer, is there a good time to call and would you prefer me to use the landline or your mobile?
Adam
Re: Ticket
10-07-2012 10:43 AM
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Sorry I missed your call. I am about now for a few hours on the landline after which I'll be on the mobile.
Regards,
Wayne
Re: Ticket
10-07-2012 10:57 AM
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Re: Ticket
10-07-2012 10:59 AM
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Thanks, I understand that.
Regards
Wayne
Re: Ticket
10-07-2012 12:02 PM
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Re: Ticket
10-07-2012 12:13 PM
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Regards,
Wayne
Re: Ticket
10-07-2012 1:20 PM
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