Ticket opened by COT/Sales

[#1]

Do any responses have to be picked up by a member of this team and, if so, what is the present ticket response time given the information stated here http://portal.plus.net/supportpages.html?a=212

[#2]

Picked up by Ben - thanks - and sorted
What a mess
I now have ten new service notices - fortunately no emails - to sort it out