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Ticket left open and never closed

FIXED
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Ticket left open and never closed

Can PN please closed this ticket as it always pop up in my account with open ticket about Christmas Competition 2019. Should have closed it.

 

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Question #196852359 - Your Feedback

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12:04pm, Friday 6 Dec 2019
Christmas Competition 2019
Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.
7 REPLIES 7
Anonymous
Not applicable

Re: Ticket left open and never closed

I also have this issue -

 

Screenshot_2020-02-18 Plusnet.png

jgb
Champion
Posts: 796
Thanks: 510
Fixes: 22
Registered: ‎01-08-2007

Re: Ticket left open and never closed

I too had that ticket on my account but got it closed by a member of the CS staff by mentioning it in another open ticket. Apparently such tickets will get closed eventually by a sytem bot that polices accounts for such redundant tickets but that can take some time to occur.

quelquod
Pro
Posts: 668
Thanks: 163
Fixes: 1
Registered: ‎31-07-2007

Re: Ticket left open and never closed

Yep, me too with an open ticket about the Christmas Competition.

 

Democracy - 3 wolves and a lamb voting about what to have for lunch!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Ticket left open and never closed

Fix

Hi all, I've just closed those tickets off for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenlady46
Rising Star
Posts: 62
Thanks: 10
Fixes: 3
Registered: ‎16-04-2013

Re: Ticket left open and never closed

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,536
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Ticket left open and never closed

And that's now closed for you Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
Seasoned Hero
Posts: 5,722
Thanks: 2,763
Fixes: 40
Registered: ‎30-07-2008

Re: Ticket left open and never closed

Me too.

No rush in the present circumstances. 😉

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
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