cancel
Showing results for 
Search instead for 
Did you mean: 

Ticket left open and never closed

FIXED
goldenfibre
Seasoned Pro
Posts: 3,223
Thanks: 179
Fixes: 12
Registered: ‎01-06-2010

Ticket left open and never closed

Can PN please closed this ticket as it always pop up in my account with open ticket about Christmas Competition 2019. Should have closed it.

 

Your questions

Question #196852359 - Your Feedback

< Back
 
Your Response
12:04pm, Friday 6 Dec 2019
Christmas Competition 2019
Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.
7 REPLIES 7
Nibiru
Community Veteran
Posts: 5,665
Thanks: 387
Fixes: 7
Registered: ‎11-08-2007

Re: Ticket left open and never closed

I also have this issue -

 

Screenshot_2020-02-18 Plusnet.png

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.5.2 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
jgb
Aspiring Champion
Posts: 639
Thanks: 430
Fixes: 18
Registered: ‎01-08-2007

Re: Ticket left open and never closed

I too had that ticket on my account but got it closed by a member of the CS staff by mentioning it in another open ticket. Apparently such tickets will get closed eventually by a sytem bot that polices accounts for such redundant tickets but that can take some time to occur.

quelquod
Pro
Posts: 634
Thanks: 126
Fixes: 1
Registered: ‎31-07-2007

Re: Ticket left open and never closed

Yep, me too with an open ticket about the Christmas Competition.

 

Democracy - 3 wolves and a lamb voting about what to have for lunch!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: Ticket left open and never closed

Fix

Hi all, I've just closed those tickets off for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenlady46
Rising Star
Posts: 51
Thanks: 6
Fixes: 3
Registered: ‎16-04-2013

Re: Ticket left open and never closed

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,023
Thanks: 7,563
Fixes: 1,273
Registered: ‎21-04-2017

Re: Ticket left open and never closed

And that's now closed for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,397
Thanks: 2,266
Fixes: 34
Registered: ‎30-07-2008

Re: Ticket left open and never closed

Me too.

No rush in the present circumstances. 😉

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)