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Ticket left open and never closed

FIXED
goldenfibre
Seasoned Pro
Posts: 3,278
Thanks: 193
Fixes: 12
Registered: ‎01-06-2010

Ticket left open and never closed

Can PN please closed this ticket as it always pop up in my account with open ticket about Christmas Competition 2019. Should have closed it.

 

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Question #196852359 - Your Feedback

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12:04pm, Friday 6 Dec 2019
Christmas Competition 2019
Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.
7 REPLIES 7
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: Ticket left open and never closed

I also have this issue -

 

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jgb
Aspiring Champion
Posts: 698
Thanks: 458
Fixes: 19
Registered: ‎01-08-2007

Re: Ticket left open and never closed

I too had that ticket on my account but got it closed by a member of the CS staff by mentioning it in another open ticket. Apparently such tickets will get closed eventually by a sytem bot that polices accounts for such redundant tickets but that can take some time to occur.

quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

Re: Ticket left open and never closed

Yep, me too with an open ticket about the Christmas Competition.

 

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,255
Thanks: 732
Fixes: 195
Registered: ‎27-04-2007

Re: Ticket left open and never closed

Fix

Hi all, I've just closed those tickets off for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenlady46
Rising Star
Posts: 55
Thanks: 9
Fixes: 3
Registered: ‎16-04-2013

Re: Ticket left open and never closed

Gandalf
Community Gaffer
Community Gaffer
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Registered: ‎21-04-2017

Re: Ticket left open and never closed

And that's now closed for you Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
Seasoned Hero
Posts: 5,642
Thanks: 2,662
Fixes: 39
Registered: ‎30-07-2008

Re: Ticket left open and never closed

Me too.

No rush in the present circumstances. 😉

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