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Ticket left open and never closed

FIXED
Pro
Posts: 3,072
Thanks: 149
Fixes: 8
Registered: ‎01-06-2010

Ticket left open and never closed

Can PN please closed this ticket as it always pop up in my account with open ticket about Christmas Competition 2019. Should have closed it.

 

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Question #196852359 - Your Feedback

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12:04pm, Friday 6 Dec 2019
Christmas Competition 2019
Our Support Team will respond to your question soon. Please only add further comments when absolutely necessary.
6 REPLIES 6
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Community Veteran
Posts: 5,584
Thanks: 357
Fixes: 6
Registered: ‎11-08-2007

Re: Ticket left open and never closed

I also have this issue -

 

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Seasoned Pro
Posts: 316
Thanks: 242
Fixes: 7
Registered: ‎01-08-2007

Re: Ticket left open and never closed

I too had that ticket on my account but got it closed by a member of the CS staff by mentioning it in another open ticket. Apparently such tickets will get closed eventually by a sytem bot that polices accounts for such redundant tickets but that can take some time to occur.

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Pro
Posts: 601
Thanks: 95
Fixes: 1
Registered: ‎31-07-2007

Re: Ticket left open and never closed

Yep, me too with an open ticket about the Christmas Competition.

 

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Plusnet Help Team
Plusnet Help Team
Posts: 14,933
Thanks: 407
Fixes: 117
Registered: ‎27-04-2007

Re: Ticket left open and never closed

Fix

Hi all, I've just closed those tickets off for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Dabbler
Posts: 20
Fixes: 2
Registered: ‎16-04-2013

Re: Ticket left open and never closed

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Plusnet Help Team
Plusnet Help Team
Posts: 16,891
Thanks: 5,162
Fixes: 873
Registered: ‎21-04-2017

Re: Ticket left open and never closed

And that's now closed for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team