cancel
Showing results for 
Search instead for 
Did you mean: 

Ticket history

Mav
Moderator
Moderator
Posts: 22,392
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Ticket history

How far back are tickets stored and available for viewing?
I did a search from 01/01/04 to 01/01/05 and nothing was found.
It's not something that's important and worth any time wasted on it but would have been helpful if I could have viewed those in 2004.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

2 REPLIES 2
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Ticket history

I believe that you can see tickets on the help assistant for 12 months, we can see them here for 2 years, after that they are archived so we're not keeping old data.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Mav
Moderator
Moderator
Posts: 22,392
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Ticket history

No problem.
Thanks for the quick reply, Chris.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still