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Ticket history

Moderator
Moderator
Posts: 18,074
Thanks: 2,617
Fixes: 192
Registered: 06-04-2007

Ticket history

How far back are tickets stored and available for viewing?
I did a search from 01/01/04 to 01/01/05 and nothing was found.
It's not something that's important and worth any time wasted on it but would have been helpful if I could have viewed those in 2004.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Ticket history

I believe that you can see tickets on the help assistant for 12 months, we can see them here for 2 years, after that they are archived so we're not keeping old data.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,074
Thanks: 2,617
Fixes: 192
Registered: 06-04-2007

Re: Ticket history

No problem.
Thanks for the quick reply, Chris.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still