I'm not sure if this is the correct place to ask this but seeing as I'm having no luck on the phone, chat or social media I'll have a go....Last Thursday I called in to query my line rental saver having had an email a day earlier telling advising it was due to expire.
Firstly, I've never had a reminder so late. IIRC on previous occasions, there was an advisory at least a month in advance.
Second, the link within the email directing me to where I could renew the LRS doesn't work.
Third, upon calling in to discuss your advisor didn't really get where I was coming from. I'm not sure why he found it so hard to grasp.
Fourth, I was advised I'd get a call back to discuss my account. To date, I've heard nothing.
In the meantime, a new bill has been generated including a monthly line rental charge. I'm not entirely happy with this as due to the late expiry notice I never had a chance to renew at a reduced rate.
Having checked out the current products on offer I see that the current equivalent of my service now includes line rental, something I'd like to see reflected on my account should I choose to stay with Plusnet.
I appreciate these are strange times but any chance of getting some sort of response in the not too distant future?
