Thinking of upgrading
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Thinking of upgrading
07-10-2010 10:29 AM
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Looking at my setup up now phone with BT BB with PN for £3 cheaper PM I can get both from PN which gives me 8gig more usage I will never use but protects me from the same thing happening again. BTW off topic but same as some other posters I have noticed that some usage gets logged when there is no physical chance of the internet being used. I am the only person with keys to this place and everything is powered down when I leave but sometimes I notice usage on days when I'm not here it's only minimal but when you JUST go over your limit the day before reset it makes that pill just a little bit harder to swallow.
Anyway couple of questions about upgrading, firstly will I keep everything I have already regaring voip number, fax, phone number?
Secondly on the subject of referrals, my business refferal goes to my personal account so will there be any changes there? And finally the free router, I'm happy with the one I use now but could do with one for home so will I be able to do that without problems?
I have just been reading a post where using a different router was logging usage to another account so I guess if it has the right details in that shouldn't happen right?
I wish I knew about this at the time, when I was getting near my limit at work I could have brought my router down from home for a couple of days
Re: Thinking of upgrading
13-10-2010 5:14 PM
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Please let me know if you want to initiate the move over to business option 1, it would make a lot of sense if you are exceeding the 2gb allocation for Teleworker, its a bit of a no-brainier really. Give me a shout and I'll take care of it for you.
Quote Anyway couple of questions about upgrading, firstly will I keep everything I have already regarding voip number, fax, phone number?
Everything but fax2email by default, but I will speak to our developers to see if we can find a workaround if that proves to be a big problem for you.
Quote Secondly on the subject of referrals, my business refferal goes to my personal account so will there be any changes there? And finally the free router, I'm happy with the one I use now but could do with one for home so will I be able to do that without problems?
No problems in either case, referral values are the same so no change there. Plus you're quite welcome to use the free router at home.
Quote I have just been reading a post where using a different router was logging usage to another account so I guess if it has the right details in that shouldn't happen right?
That can happen when routers ordered against one particular PN account are used on another as once plugged in the serial number for the router links it to the account it was ordered on. Best thing to do is PM me so I can switch these around on the accounts and avoid that issue.
Re: Thinking of upgrading
14-10-2010 12:56 PM
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Definitely interested in swapping over, the fax would be handy if there's something you can do about it. It doesn't get lots of use these days other than some of our smaller builders we do work for but I have lots of stationary with it already printed on.
Regarding the router I have a one port at home which was originally for my business account, it's no use at home really as I need the wireless so bought one off ebay to put me on. I would use the new one at home and keep the one port for a spare at work so would need them set up for the correct accounts.
Let me know if you can sort things out Adam, being pestered on the phone by XLN at the moment with a pretty similar deal but I have had two PN accounts for many years and no problems so when it comes to my business I don't really want it in the hands of some unknowns. It's a little bit cheaper but the voip and fax are coming more and more handy and worth the little bit more.
Re: Thinking of upgrading
15-10-2010 12:50 PM
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Not a problem,
Quote Thanks Adam, slightly different answers than from the support ticket who said nothing was a problem. I thought there would be issues TBH after reading some other posts.
I'll address this with the agent(s) who replied to you. I'm confident in what I've advised as my previous role here at PN as as a senior agent on the business support team.
Just give me a nod and I'll schedule the account change for you.
Adam.
Re: Thinking of upgrading
15-10-2010 2:20 PM
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Quote Not a problem
Does that mean I can keep the fax?
Re: Thinking of upgrading
15-10-2010 2:39 PM
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Yes, I've found out how to retain that on the new account type. Can I just ask you to raise a ticket requesting this then reply here with the ID (just so I can keep the request accountable).
Re: Thinking of upgrading
15-10-2010 4:52 PM
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Re: Thinking of upgrading
18-10-2010 1:52 PM
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Yes, we charge £2.50 to add this as a call feature. There's an FAQ about our business phone services available here if this helps: http://www.plus.net/support/phone/business_phone/ give me a shout when you've raised your ticket.
Adam.
Re: Thinking of upgrading
18-10-2010 4:22 PM
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Re: Thinking of upgrading
19-10-2010 12:59 PM
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Re: Thinking of upgrading
19-10-2010 4:29 PM
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Re: Thinking of upgrading
21-10-2010 10:34 AM
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Re: Thinking of upgrading
27-10-2010 2:48 PM
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Re: Thinking of upgrading
28-10-2010 10:15 AM
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Re: Thinking of upgrading
30-10-2010 12:26 PM
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BT are now saying I need to pay them £109.00 to cancel even though I have been with them for 3 years already, Bad Crack The most annoying thing is that they actually owe me money at the moment. I get charged £20 PM which is something they set and review so If I use more or less they adjust the direct debit but I never use the calls I do it all through VOIP so they owe me £3 quid every bill which I guess there keeping hold of just in case I actually start using the phone
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