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Thinking of upgrading to fibre

woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Thinking of upgrading to fibre

Hi all.

 

I'm currently 11 months into an 18 month contract for broadband & phone with PN. My current package details in my account are unlimited broadband (contracted) £9.99, line rental £18.99 and weekend/evening calls £4.00, making a total of £32.98. I pay £23 per month for this.

I have looked at changing my product in my account, but don't want to get tied into changing things on there till I'm sure what I'm changing and I don't have the patience for the current 40 minute wait on the phone lines. If I change to fibre this is £14.99 per month, what would my new monthly bill be? Would I keep the original discount? Would the new deal run for the 7 months of my old contract or would it start a new 18 month contract.

Thanks.

10 REPLIES
Moderator
Moderator
Posts: 16,817
Thanks: 1,930
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Registered: 06-04-2007

Re: Thinking of upgrading to fibre

Have you tried the Customer Options Team (COT) on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving)?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: Thinking of upgrading to fibre

No, not yet. I didn't have a spare hour this afternoon to wait for an advisor to become available.

Superuser
Superuser
Posts: 9,042
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Registered: 06-04-2007

Re: Thinking of upgrading to fibre

Generally the queue for the customer options  team is much shorter than for Customer Services.A new contract will be involved when upgrading to fibre; the existing one along with its discounts would be cancelled. Normally it is worth seining what COT can offer; would you consider a discounted offer for a 24 month contract?

David
woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: Thinking of upgrading to fibre

I would consider a 2 year deal, but only if it had a minimum speed guarantee with it. I've checked with BT for availability and they say at my address I'd get 40mbps min, that would be great but from what I've heard from neighbours very, very optimistic.

Browni
Seasoned Champion
Posts: 1,607
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Registered: 02-03-2016

Re: Thinking of upgrading to fibre

What does this show for you @woober ?

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: Thinking of upgrading to fibre

I'll check that one too. Why do BT have multiple speed testers?

woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: Thinking of upgrading to fibre

 

dsl.PNG

Like I said before, I know these figures are optimistic but I'm hoping fibre will be better than the 0.4mbps I currently get on broadband.

woober
Grafter
Posts: 25
Thanks: 2
Registered: 12-08-2017

Re: Thinking of upgrading to fibre

Am I reading that correctly that BT are saying there is fibre to property available? If so they are wrong.

Community Veteran
Posts: 1,212
Thanks: 170
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Registered: 13-08-2015

Re: Thinking of upgrading to fibre

That is FTTP on Demand, which can be very expensive as it will require digging in from the nearest access point - and is not something that PN provide.

Plusnet Help Team
Plusnet Help Team
Posts: 4,790
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Registered: 21-04-2017

Re: Thinking of upgrading to fibre

Hi woober.

 

Looking at your speed estimates, going to fibre would be a big jump in speed.

I too would recommend getting in touch with Customer Options on 0800 013 2632. At the time of writing this, there is no wait time to get through to them and they are here until 8pm.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team