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Thinking of leaving

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Rising Star
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Registered: ‎01-11-2017

Thinking of leaving

My contract runs out this month I'm thinking of leaving as there are a lot more cheaper options now I'm paying 28 a month but can either go with someone else for 23 pounds a month with a cashback of 100 pounds or can go threw the 4g option at 20 pounds a month with a 75 pounds cash back , I've tried going threw live chat to talk to someone which isn't available and then I tried to phone which I was put in a lengthy queue ...I'm hoping someone here can at least reply to me and discuss my options with plusnet
15 REPLIES 15
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Pro
Posts: 513
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Registered: ‎25-08-2010

Re: Thinking of leaving

@iangilf Try phoning again and choose Thinking of Leaving.. I got through in 2 minutes at about 2 pm a couple of days ago.

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Rising Star
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Re: Thinking of leaving

And not one plusnet staff here could even say anything all day ...the same as it's live chat and telephone service now I'm just going to leave I'll save myself about 10 pounds a month for the same service elsewhere .....
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Grafter
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Registered: ‎04-09-2017

Re: Thinking of leaving

I'm in same boat talk talk doing a great deal 23.50 PM fo l.r an all calls an 38mb fibre 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
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Registered: ‎09-10-2018

Re: Thinking of leaving

Thanks for your post, @iangilf.

 

We're sorry for the delayed response.

 

If you'd like, we can arrange for one of the team to give you a call to discuss your options?

 

We'd just need the best time for a call and we'll do our utmost to get it arranged.

 

We can arrange the same for you too, @john_tandy - just let us know.

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Rising Star
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Registered: ‎01-11-2017

Re: Thinking of leaving

Ticket was created here with no response
194129281
Can someone reply please
Thanks
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Grafter
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Re: Thinking of leaving

I have sorted a new deal with pn they matched the talktalk tariff an more well done p.n 


@iangilf wrote:
Ticket was created here with no response
194129281
Can someone reply please
Thanks

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Thinking of leaving

Thanks for your post, @iangilf.

 

I've just updated the ticket, accessible here.

 

As it's a formal complaint, it's important that you respond specifically via the ticket but please let me know here when you have responded and I'll get onto it right away, escalating if necessary.

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Rising Star
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Registered: ‎01-11-2017

Re: Thinking of leaving

Hi yes I know I asked when it was to expire and I appreciate you telling me that but I was never ever told of the price increase for ein out of contract so who and where do I make a complaint to if you are not willing to help me ...thanks
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Plusnet Help Team
Plusnet Help Team
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Re: Thinking of leaving

Thanks for getting back to us @iangilf 

I've added a reply to your ticket 194129281 which I hope helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
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Registered: ‎04-09-2017

Re: Thinking of leaving

no need to complain I have sorted it myself

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Rising Star
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Registered: ‎01-11-2017

Re: Thinking of leaving

Replied to ticket
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Rising Star
Posts: 498
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Registered: ‎01-11-2017

Re: Thinking of leaving

How much are u paying then can u message me please thanks
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Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: Thinking of leaving

Hi @iangilf,

 

Thank you for replying to the ticket. I have responded here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Re: Thinking of leaving

Responded thanks