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Thinking of leaving

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Thinking of leaving

My contract runs out this month I'm thinking of leaving as there are a lot more cheaper options now I'm paying 28 a month but can either go with someone else for 23 pounds a month with a cashback of 100 pounds or can go threw the 4g option at 20 pounds a month with a 75 pounds cash back , I've tried going threw live chat to talk to someone which isn't available and then I tried to phone which I was put in a lengthy queue ...I'm hoping someone here can at least reply to me and discuss my options with plusnet
15 REPLIES 15
daveplus
Pro
Posts: 630
Thanks: 132
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Registered: ‎25-08-2010

Re: Thinking of leaving

@iangilf Try phoning again and choose Thinking of Leaving.. I got through in 2 minutes at about 2 pm a couple of days ago.

iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: Thinking of leaving

And not one plusnet staff here could even say anything all day ...the same as it's live chat and telephone service now I'm just going to leave I'll save myself about 10 pounds a month for the same service elsewhere .....
john_tandy
Grafter
Posts: 29
Thanks: 1
Registered: ‎04-09-2017

Re: Thinking of leaving

I'm in same boat talk talk doing a great deal 23.50 PM fo l.r an all calls an 38mb fibre 

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Thinking of leaving

Thanks for your post, @iangilf.

 

We're sorry for the delayed response.

 

If you'd like, we can arrange for one of the team to give you a call to discuss your options?

 

We'd just need the best time for a call and we'll do our utmost to get it arranged.

 

We can arrange the same for you too, @john_tandy - just let us know.

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Thinking of leaving

Ticket was created here with no response
194129281
Can someone reply please
Thanks
john_tandy
Grafter
Posts: 29
Thanks: 1
Registered: ‎04-09-2017

Re: Thinking of leaving

I have sorted a new deal with pn they matched the talktalk tariff an more well done p.n 


@iangilf wrote:
Ticket was created here with no response
194129281
Can someone reply please
Thanks

 

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Thinking of leaving

Thanks for your post, @iangilf.

 

I've just updated the ticket, accessible here.

 

As it's a formal complaint, it's important that you respond specifically via the ticket but please let me know here when you have responded and I'll get onto it right away, escalating if necessary.

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Thinking of leaving

Hi yes I know I asked when it was to expire and I appreciate you telling me that but I was never ever told of the price increase for ein out of contract so who and where do I make a complaint to if you are not willing to help me ...thanks
Gandalf
Community Gaffer
Community Gaffer
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Registered: ‎21-04-2017

Re: Thinking of leaving

Thanks for getting back to us @iangilf 

I've added a reply to your ticket 194129281 which I hope helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
john_tandy
Grafter
Posts: 29
Thanks: 1
Registered: ‎04-09-2017

Re: Thinking of leaving

no need to complain I have sorted it myself

iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: Thinking of leaving

Replied to ticket
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Thinking of leaving

How much are u paying then can u message me please thanks
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
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Registered: ‎26-03-2018

Re: Thinking of leaving

Hi @iangilf,

 

Thank you for replying to the ticket. I have responded here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: Thinking of leaving

Responded thanks