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Thinking of joining Sky so looked at my account details

Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Thinking of joining Sky so looked at my account details

Why doesn't the account summary include all the parts I have purchased.
Alternatively why is the Talk Anytime charge wrong
To clarify - received a flyer in today's paper offering up to 20Mb broadband, phone and Sky for less that £20 but it's not all it's cracked up to be (evening and weekend calls only and 2GB download limit)
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Thinking of joining Sky so looked at my account details

the phone charge is £11.25 line rental - Evening + Weekend - £5.00 extra for anytime
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Thinking of joining Sky so looked at my account details

I know that - and you know that - but why doesn't it say so
It says Talk Anytime is £11,25 which it isn't
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Thinking of joining Sky so looked at my account details

cause its item two on this page http://www.plus.net/support/phone/home_phone/phone_faq.shtml#packages  thats if you can find it
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Thinking of joining Sky so looked at my account details

You are missing the point - on the portal I have the Account Summary which is headed "View all the Products & Services you've bought from PlusNet " when it patently isn't
Picture in the first post amended to show everything
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Thinking of joining Sky so looked at my account details

mines a bit weird as well
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: Thinking of joining Sky so looked at my account details

I would blank out your order number
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Thinking of joining Sky so looked at my account details

Mine's the same:
15/10/2009  N/A  Talk Anytime  £11.25(monthly)  Active
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Thinking of joining Sky so looked at my account details

I'll get that raised (I suspect it wasn't updated when we separated call plan from line rental last year).
Community Veteran
Posts: 1,166
Thanks: 7
Registered: 01-08-2007

Re: Thinking of joining Sky so looked at my account details

Quote from: reserved
Mine's the same:
15/10/2009  N/A  Talk Anytime  £11.25(monthly)  Active

Mine too - just a slightly later date.
Plusnet user since November 2003
Currently on Unlimited Fibre Extra and Unlimited UK & Mobile Calls