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Thinking of joining Sky so looked at my account details

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
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Registered: ‎15-06-2007

Thinking of joining Sky so looked at my account details

Why doesn't the account summary include all the parts I have purchased.
Alternatively why is the Talk Anytime charge wrong
To clarify - received a flyer in today's paper offering up to 20Mb broadband, phone and Sky for less that £20 but it's not all it's cracked up to be (evening and weekend calls only and 2GB download limit)
9 REPLIES 9
pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Thinking of joining Sky so looked at my account details

the phone charge is £11.25 line rental - Evening + Weekend - £5.00 extra for anytime
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Thinking of joining Sky so looked at my account details

I know that - and you know that - but why doesn't it say so
It says Talk Anytime is £11,25 which it isn't
pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Thinking of joining Sky so looked at my account details

cause its item two on this page http://www.plus.net/support/phone/home_phone/phone_faq.shtml#packages  thats if you can find it
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Thinking of joining Sky so looked at my account details

You are missing the point - on the portal I have the Account Summary which is headed "View all the Products & Services you've bought from PlusNet " when it patently isn't
Picture in the first post amended to show everything
pierre_pierre
Grafter
Posts: 19,757
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Registered: ‎30-07-2007

Re: Thinking of joining Sky so looked at my account details

mines a bit weird as well
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Thinking of joining Sky so looked at my account details

I would blank out your order number
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Thinking of joining Sky so looked at my account details

Mine's the same:
15/10/2009  N/A  Talk Anytime  £11.25(monthly)  Active
Mand
Grafter
Posts: 5,560
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Registered: ‎05-04-2007

Re: Thinking of joining Sky so looked at my account details

I'll get that raised (I suspect it wasn't updated when we separated call plan from line rental last year).
Mad_Moggies
Rising Star
Posts: 1,285
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Registered: ‎01-08-2007

Re: Thinking of joining Sky so looked at my account details

Quote from: reserved
Mine's the same:
15/10/2009  N/A  Talk Anytime  £11.25(monthly)  Active

Mine too - just a slightly later date.
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