Thinking of Changing Provider

[#1]

I am one of those who can change provider without paying fees owing to a mistake by Plusnet do I have to phone them to see what other deals they have or can I do it all online. If I change package but stay with them am I treated as a new customer.

Thanks

[#2]

You're best off calling Customer Options Team

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632