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There is a scheduled product change in place

FIXED
SpicyPineapple
Dabbler
Posts: 22
Thanks: 5
Registered: ‎22-06-2019

There is a scheduled product change in place

I want to set up a new direct debit but I keep getting the above error message so I can't do anything to my account. The product change was a contract renewal that has already been completed and I've had at least one 'clean' bill (no pro rata, no new equipment or fancy charges etc) on the new contract since then. Is there a way someone can remove this block from my account so I can have control of my billing method again? Or if not, can you tell me when it will be automatically lifted? Thanks

5 REPLIES 5
jab1
Legend
Posts: 17,280
Thanks: 5,572
Fixes: 259
Registered: ‎24-02-2012

Re: There is a scheduled product change in place

@SpicyPineapple Hopefully one of the Help Team will be along fairly soon and manually sort this for you. It is an unfortunate 'feature' of the 'new' accounts platform that this flag is correctly raised during a change, and it should be automatically cleared when all changes are complete - unfortunately it isn't, and only manual intervention can clear it.

John
SpicyPineapple
Dabbler
Posts: 22
Thanks: 5
Registered: ‎22-06-2019

Re: There is a scheduled product change in place

Thanks @jab1 for the explanation, that's really helpful to know 😊

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: There is a scheduled product change in place

Fix

Hiya @SpicyPineapple

 

I'm sorry you are having this issue and I know what a hassle it can cause. 

 

I think I have found and fix the problem, can you try again now and see if that message has gone? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
SpicyPineapple
Dabbler
Posts: 22
Thanks: 5
Registered: ‎22-06-2019

Re: There is a scheduled product change in place

Yes, that worked. Thanks for the quick help!

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 417
Fixes: 98
Registered: ‎22-01-2018

Re: There is a scheduled product change in place

Yay fantastic, have a lovely week!! 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team