I have been with Plusnet for twenty years. My account has always had some webspace included. Last year I renewed my broadband account for two years and before doing so, I specifically asked for confirmation that I would receive all the same features including webspace. I do not use a lot but it is an important aspect.
Yesterday, I discovered that my webspace had been arbitrarily terminated. I have issued a ticket but not received a reply. So I have followed it up with a telephone call. The agent said he would contact the technical department but it would take another 24 hours to get a response. In the meantime, I have received a response reading :
"Dear Mr Sherman, Kind regards, Mohammed Suffian"
What on earth is that supposed to mean ?
The only notification about this was yesterday at 6.15 a.m. - yes in the morning - saying that the webspace had been removed.
This is not right and certainly not the way to treat a customer of long-standing who is paying for webspace in his account. I am not prepared to be treated like this. Unless this is resolved quickly, I shall take my business elsewhere and close my account without paying for the remaining year on the grounds of breach of contract.
I do not understand Plusnet's attitude. The old business adage is that it costs 100 times as much to recruit a new customer than it does to keep an existing customer.