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The stuck billing issue...

Rising Star
Posts: 61
Thanks: 9
Fixes: 2
Registered: ‎27-08-2019

The stuck billing issue...

Hello again,


I commented here 1 month ago regarding the stuck billing issue (search forum thread: "Billing issues and such") and apparently today you took 3 months of payments from my bank account.


And I'm very happy about this, as it apparently means my time in the stick billing issue is over, right?


However, I would like confirmation that this is the end of the stuck billing issue for me and that from now on I'm being billed monthly, and not quarterly.


Yes, I know I'm a pain for asking for confirmation on this, but I just want it on record that I am being billed monthly and not quarterly.


Many thanks for a prompt reply and continuance of an excellent broadband service!


Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: The stuck billing issue...

Hi @YouKnowIThatGuy, thanks for getting in touch. 


If your billing has been unsuspended and you've recently received your backdated bill, I can confirm your account has had a fixed applied to it. This means your bills will now continue as normally on a month by month basis.


Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team