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The service is not as contracted.

dib
Dabbler
Posts: 12
Registered: 20-10-2015

The service is not as contracted.

Can someone at PN communicate the problem pls. NO incoming calls.
BT OR have been tasked, no info, despite the resolve date passing yesterday.
PN have had my account for all of 9 days and no communication to my contact number. Not looking good. Making TT seem appealing.
How would PN charge for a non working service? £0?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: The service is not as contracted.

I'm sorry you've not had an update so far and that the issue is still ongoing.
Our suppliers believed the issue had been resolved. I've raised the issue back with them and have updated ticket 113976733 which you should be able to see over at http://contactus.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dib
Dabbler
Posts: 12
Registered: 20-10-2015

Re: The service is not as contracted.

Nearly three weeks and still not working. Very poor service combined with inability to pick up p a phone and call. Plusnet are really not living up to their "We'll do you proud" boast.
I feel a call to Ofcom coming on.
As an aside 45 minutes to contact customer service is very very poor.
I won't recommend this bunch of clowns.
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: The service is not as contracted.

Sorry to see this is still ongoing.
I'm glad to see you've since had an update on ticket 113976733.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team