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The dreaded "Unable to change service" message on my account

georgego
Newbie
Posts: 3
Registered: ‎04-02-2023

The dreaded "Unable to change service" message on my account

I made a couple of tweaks to my phone account the other day and now I want to make a couple more. But I've got the dreaded "

Unable to change service

message. Can anyone help clear that up?

5 REPLIES 5
jab1
Legend
Posts: 16,625
Thanks: 5,234
Fixes: 245
Registered: ‎24-02-2012

Re: The dreaded "Unable to change service" message on my account

@georgego You will not be able to make any further changes until the initial one have completed, and the automated system should then remove that flag, however, it seems that for some reason, the system never gets the 'clear' notification. What changes did you initially make?

John
georgego
Newbie
Posts: 3
Registered: ‎04-02-2023

Re: The dreaded "Unable to change service" message on my account

From memory, I changed the voicemail settings (to off I think). Was going to change something else after but got a message to wait a day for the first change to go through. That was 2-3 days ago.
jab1
Legend
Posts: 16,625
Thanks: 5,234
Fixes: 245
Registered: ‎24-02-2012

Re: The dreaded "Unable to change service" message on my account

@georgego you will need a Plusnet staffer to pick this up - see my earlier comment.

John
georgego
Newbie
Posts: 3
Registered: ‎04-02-2023

Re: The dreaded "Unable to change service" message on my account

Ok, cool. Thanks.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: The dreaded "Unable to change service" message on my account

Hi @georgego 

I've done some work on your account which will have cleared this message for you with the caveat of it cancelling the call features you were trying to add.

If you add them on tomorrow you should be good to go

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team