The account has no invoice in failed billing.

[#1]

Hi everyone !

Last month I switched my Direct Debit for another bank account and (obvious) Plusnet took more than a week to switch the accounts. In the meantime, on 26th of July I received an email saying that Plusnet couldn't take the money for the current invoice. I payed and cleared any debt using my debit card in the same day but starting then I cannot access 80% of the websites redirecting everything to "http://failed.billing.plus.net/apps/payment/failed".

I tried disconnecting the router for more than 65 minutes, I looked everywhere for a solution, no luck so far.

It's been two weeks since and my internet connection is already very annoying.

Somebody please do something about it.

Thank you !

[#2]

Hi there,

I have made some changes to try and clear the issues you are experiencing. I would suggest another reboot of the router to be certain the changes are pulled through. If you are still having issues, please do not hesitate to get back in contact.