An issue over a billing error snowballed recently and with the enormous difficulty in contacting anyone at PN led me to email a snot-o-gram to Mr Baker. Picked up promptly by a lady trouble-shooter and amicably sorted. It is just a shame that these drastic measures are necessary. Started with 'No chat' available and a 45 minute telephone queue followed the next day by an ineffective 'Chat' (at No 17 in the queue) OR a 35 minute telephone wait. The final insult having had no response from PN to an open 'question' after 14 days was the automatic closure of the 'Question'.......................?
Come on, PN - sort out the Customer Service so I do not need to bother the boss!
