Text message from TeamPlusnet
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Text message from TeamPlusnet
10-12-2016 6:05 PM
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I received a text message purportedly from "TeamPlusnet" on 29th November, suggesting I could save money by signing up to a new deal, and that I would be called in a few days. Two weeks on and I haven't heard anything.
I'm all for saving money even if it does require me to make a commitment to a new subscription period, as I have been a happy Plusnet customer for several years.
So is this genuine or some sort of scam? Has anyone received such a message and a follow-up call?
Re: Text message from TeamPlusnet
10-12-2016 7:08 PM
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I got a text on Wednesday, and got a call the next day.
I was quite happy with the cost, until he started reading out the T&C's and said my upload speed would be reduced. Looking at options now!
Re: Text message from TeamPlusnet
12-12-2016 3:09 PM
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Re: Text message from TeamPlusnet
22-12-2016 12:56 PM
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Hi Adam,
Thank you for replying on behalf of your organisation. But ten days on and no contact from the 'relevant team'.
I guess they don't want to offer me a better deal after all...
Paul
Re: Text message from TeamPlusnet
24-03-2017 4:55 PM
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Ive recently received 2 of these "teamplusnet" texts asking me to confirm my email address and supplying a bit.ly link to click on, there's a chance to win £250 of John Lewis vouchers
Highly suspicious, some form of social engineering I would expect.
Re: Text message from TeamPlusnet
25-03-2017 8:46 PM
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We currently have a promotion where you can potentially win the £250 of John Lewis vouchers you've mentioned, just by updating your email address on the Member Centre at www.plus.net so I believe this text message you've received is genuine.
I hope this helps put your mind at rest.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Text message from TeamPlusnet
25-03-2017 10:46 PM
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Unless, of course, it's a fake - where somebody copies a genuine email but changes all the links to fake web sites.
This used to be very common when I was a BT customer, and I learned not to trust any "BT" email without checking it out carefully.
Re: Text message from TeamPlusnet
26-03-2017 11:40 AM - edited 26-03-2017 11:42 AM
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Anoush, seriously?
You send me an unsolicited text, asking me to confirm my email address which i know you already have correct because you send monthly DD emails and expect me to click on a bit.ly link ? Have you guys not learned anything about phishing?
I suggest that the link should be a plusnet link.
Don't ask me to confirm an email address that you already have correct.
Just ask me to login to my account and enter a comp with chance to win so and so. Then i might just do it.
Re: Text message from TeamPlusnet
04-04-2017 11:05 AM
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Hi @UncleZen
I can see from checking the account that you received the text because you opted in to receive communications from us including any marketing material as well. If you want to change these preferences you can do this via logging into your account and going to manage account and then change communication preferences. This can be accessed via this link here https://www.plus.net/my.html?action=modifyMailOptions
Re: Text message from TeamPlusnet
08-04-2017 9:35 AM
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Whilst your advice might stop UncleZen receiving text messages, it does not address the valid security concerns. It ought to be transparently clear that the link is to plus.net and not potentially a spoofed site.
Please raise this to marketing tech support.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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