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Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Tesco are offering 14Mb speed, unlimited broadband, and anytime phone calls at £22.40 PM for the first 12 months, and then £25.40 PM thereafter on a 12 month package.
Why is my account limited to 10Gb for almost the same money?
They also offer the same Technicolor 582N Pro Router free with the deal.
I'm told that Plusnet (BT) is the service provider.
Why haven't I been offered unlimited download on an unlimited broadband service operated by the same service provider used by Tesco, i.e. Plusnet?  Angry
14 REPLIES
Superuser
Superuser
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Registered: ‎05-11-2008

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Hi
If you are out of contract, give customer options a ring and see what they can offer you . 0800 432 0200 / 0345 140 0200
Here are the current packages : http://www.plus.net/home-broadband/
Regards
Mike
Mike
Moderator
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Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Tesco, BT and Plusnet are 3 independent Internet Service Providers.
You make your own choice on which one you go with.

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Thanks for that Mike.
Unfortunately I've stll got a few months to go to end of contract. However, I'm thinking od leaving PN for pastures new after a cockup at the exchange left me without a phone service for about a week, and the BB speed has been attrocious.
Regards.
douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Quote from: Strat
Tesco, BT and Plusnet are 3 independent Internet Service Providers.
You make your own choice on which one you go with.

Plusnet  and Openreach are part of the BT empire of service providers.
They may have separate bank accounts for tax purposes.

Superuser
Superuser
Posts: 1,884
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Registered: ‎05-11-2008

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Your welcome
Anything done at the exchange is done by BT Openreach , so if i mistake or fault was to happen it would no difference who you ISP is.
Have you raised a fault with PN to look into your slow speeds?
Regards
Mike
Mike
Superuser
Superuser
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Registered: ‎30-07-2007

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Quote
They also offer the same Technicolor 582N Pro Router free with the deal.
Interestingly, seems to specify a USB port Huh ( follow the spec link from here http://www.tescobroadband.com/router )
I didn't think PlusNet had any ADSL ones with USB ports anymore...
Superuser
Superuser
Posts: 1,884
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Registered: ‎05-11-2008

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Quote from: douglasG
Quote from: Strat
Tesco, BT and Plusnet are 3 independent Internet Service Providers.
You make your own choice on which one you go with.

Plusnet  and Openreach are part of the BT empire of service providers.
They may have separate bank accounts for tax purposes.

Your getting confused , Openreach is not a service provider the run/maintain the exchanges etc..  they operate independently of BT, PN, and all other ISPs They have to treat all ISPs equal. PN is owned by BT but is run independent of them.
Regards
Mike
Mike
douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

I stand corrected Mike.
Regards
dick:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: ‎13-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Hi douglasG,
Sorry to see thay you've had a fault, I can see that this is expected to be resolved today. We'll happily refund any downtime that you've incurred.
Having a look at your account it would probably be worth you speaking with our customer options team as we'd be able to offer you our unlimited product. Let me know if you need any help with this.
douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Thank you Chris.
I'll give your offer some thought and get back to you. Do you have a personal contact number or url?
I was back on line  yesterday thanks to a very nice and competent  Openreach engineer, Dave Doman, who did the diagnosis and necessary correction work at the Willocroft Exchange in Spondon.
Kind regards.
dick:quote
Community Veteran
Posts: 6,319
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Registered: ‎08-01-2008

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

You could use the forum 'personal messaging' ('PM') for Chris: http://community.plus.net/forum/index.php?action=pm;sa=send;u=19120
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
douglasG
Dabbler
Posts: 23
Registered: ‎10-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

It appears the Strat Forum moderator, (AKA Fcel, more like Faeces) is very prompt at removing any constructive critisism of PN from the forum.
Pity he can't do the same with cockups at the exchange when they occur.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

The moderator is 'doing his job' correctly, though he's a 'volunteer' and a customer, like you and I, (not to be confused with a Staff Member).
No constructive criticism is removed (not deliberately anyway), only full quotes of preceding posts (as noted).
READ the moderator's note, then read the rules referenced! http://community.plus.net/forum/index.php/topic,218.0.html#post_quote
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM

Feel free to PM me if you need to.