Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
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Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:14 AM
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Why is my account limited to 10Gb for almost the same money?
They also offer the same Technicolor 582N Pro Router free with the deal.
I'm told that Plusnet (BT) is the service provider.
Why haven't I been offered unlimited download on an unlimited broadband service operated by the same service provider used by Tesco, i.e. Plusnet?
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:21 AM
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If you are out of contract, give customer options a ring and see what they can offer you . 0800 432 0200 / 0345 140 0200
Here are the current packages : http://www.plus.net/home-broadband/
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:22 AM
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You make your own choice on which one you go with.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:25 AM
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Unfortunately I've stll got a few months to go to end of contract. However, I'm thinking od leaving PN for pastures new after a cockup at the exchange left me without a phone service for about a week, and the BB speed has been attrocious.
Regards.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:29 AM
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Quote from: Strat Tesco, BT and Plusnet are 3 independent Internet Service Providers.
You make your own choice on which one you go with.
Plusnet and Openreach are part of the BT empire of service providers.
They may have separate bank accounts for tax purposes.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:37 AM
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Anything done at the exchange is done by BT Openreach , so if i mistake or fault was to happen it would no difference who you ISP is.
Have you raised a fault with PN to look into your slow speeds?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:42 AM
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Interestingly, seems to specify a USB port ( follow the spec link from here http://www.tescobroadband.com/router )
Quote They also offer the same Technicolor 582N Pro Router free with the deal.
I didn't think PlusNet had any ADSL ones with USB ports anymore...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:44 AM
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Quote from: douglasG
Quote from: Strat Tesco, BT and Plusnet are 3 independent Internet Service Providers.
You make your own choice on which one you go with.
Plusnet and Openreach are part of the BT empire of service providers.
They may have separate bank accounts for tax purposes.
Your getting confused , Openreach is not a service provider the run/maintain the exchanges etc.. they operate independently of BT, PN, and all other ISPs They have to treat all ISPs equal. PN is owned by BT but is run independent of them.
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 10:58 AM
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Regards
dick:quote
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:01 AM
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Sorry to see thay you've had a fault, I can see that this is expected to be resolved today. We'll happily refund any downtime that you've incurred.
Having a look at your account it would probably be worth you speaking with our customer options team as we'd be able to offer you our unlimited product. Let me know if you need any help with this.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:10 AM
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I'll give your offer some thought and get back to you. Do you have a personal contact number or url?
I was back on line yesterday thanks to a very nice and competent Openreach engineer, Dave Doman, who did the diagnosis and necessary correction work at the Willocroft Exchange in Spondon.
Kind regards.
dick:quote
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:13 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:20 AM
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Pity he can't do the same with cockups at the exchange when they occur.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:23 AM
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No constructive criticism is removed (not deliberately anyway), only full quotes of preceding posts (as noted).
READ the moderator's note, then read the rules referenced! http://community.plus.net/forum/index.php/topic,218.0.html#post_quote
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Tesco Broadband &Phone Unlimited Downloads Anytime phonecalls for £25.40 PM
24-04-2013 11:28 AM
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