Terrible customer service
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Terrible customer service
06-10-2019 7:00 PM
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Re: Terrible customer service
07-10-2019 9:20 AM
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Totally agree, customer service is awful, these past 2 months it has become really bad. I was what would have been 15 minutes late paying my bill, that is...if they had not THROTTLED MY INTERNET TO DEATH, couldn't connect to THEIR OWN website to make payment, fone support no longer exists after 10pm (have previously paid at 1am, now stopped!) Bill due 6th oct, my payday 12.15AM 7th oct. Previously if late payment, a web page appeared giving option to acknowledge and continue. to pay within 14 days, this is now discontinued!!!! Needed to send URGENT money transfer overseas, and because of this disgusting treatment of a LONG TIME customer, was unable to complete! Talked to a manager and her attitude was "so what". I pay by card as my paydays are not calendar month, always taken from REGISTERED card automatic, this "manager" says as i dont pay by registered means, they no longer give website "acknowledge and continue" option, they just stuff you and throttle to death! My card IS REGISTERED!!! BT is parent company, was kept separate, seems now they apply BT practice now, and no way on earth would i ever sign with BT because of their awful service. PLUSNET will lose its previous good reputation pretty damn quick if they continue treating LOYAL customers this way!
Re: Terrible customer service
07-10-2019 2:08 PM
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Hi @Aargh
I'm really sorry to hear about your experience.
I have checked over your account and can see that we requested information from you here
Sadly, we didn't receive a response and contact from yourself via telephone, resulted in us being unable to continue the call as you didn't have your security information to hand. Due to data protection laws, we are unable to discuss account specific information if the caller cannot pass security.
We're sorry for any inconvenience caused. Can you please confirm if you are able to log in to your old account?
Hi @whatservice
We're really sorry for any inconvenience caused. I have updated your ticket here
Should you require further assistance, please feel free to get back in touch as we are more than happy to help.
Kind Regards
Re: Terrible customer service
07-10-2019 2:52 PM
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Re: Terrible customer service
07-10-2019 4:45 PM
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Hi @Aargh, thanks for getting back to us. I am very sorry for the length of time this matter has been ongoing and please be assured we want to get this resolved for you.
As you know the username of the old account, you will be able to reset the password here.
Once done, you will then be able to use the details to log into the account; I have created a ticket here and if you could please reply with the requested information (and let us know on here once done) I'll pick this up and get it escalated to the relevant team for you.
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