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Terms and conditions question when moving provider ?

Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Terms and conditions question when moving provider ?

In the terms and conditions it shows this, its 5 days later now and im still waiting for e-mail from plusnet to confirm that im switching provider.

I did contact @Gandalf and he told me plusnet have been told about the switch but i still have no contact from them regarding the information stated in the terms and conditions.

How long does it take plusnet to send confirmation e-mail out once they have been told by my new provider about the switch ?


Please note that upon receipt of notification from a new provider that you wish to transfer your service, we will contact you to let you know the consequences of moving your service, including any applicable early termination charges or broadband cessation charges.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
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Registered: ‎21-04-2017

Re: Terms and conditions question when moving provider ?


Hi Ste.

I believe I've resolved this for you over PM?

Let me know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team