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Terminate contract

Sharter0N
Newbie
Posts: 4
Registered: ‎08-05-2018

Terminate contract

Good afternoon,

I'm creating this topic because I could not contact you through online chat for a whole weekend..

I'm moving out of UK and I need to terminate my contract few monts before it finishes.

 

Please help me to sort it out and tell me what I have to do. Do i have to send router back aswell?

I know exact date which I'm moving out. Its 22 of November and I would like internet to work until this date.

I'm aware that I will have to pay some fees.

 

Waiting for help, Thanks.

 
6 REPLIES 6
Baldrick1
Moderator
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Posts: 9,164
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Fixes: 323
Registered: ‎30-06-2016

Re: Terminate contract

This should help http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf

Plusnet don't usually ask for routers back, if they do they will send you an addressed bag.

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Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Terminate contract

Hi there @Sharter0N,

 

Thanks for getting in touch and apologies to hear about the wait.

You can cancel you services with us by calling our Customer Options team on 0800 013 2632, they are open:

8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday

There is currently a 4 minute queue.

 

Or as @Baldrick1 mentions you can write a letter in to our Sheffield address that is included in that link above and arrange cancellation that way.

Sharter0N
Newbie
Posts: 4
Registered: ‎08-05-2018

Re: Terminate contract

Ok I did send letter, 

 

 

Will I get any confirmation on email or something?

 

Thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
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Registered: ‎01-01-2012

Re: Terminate contract

Yes once it's been done you will receive a e-mail

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 Matthew Wheeler
 Plusnet Help Team
Sharter0N
Newbie
Posts: 4
Registered: ‎08-05-2018

Re: Terminate contract

Ok, I did sent letter on Tuesday 30/10/2018 as first class. How long does it take, when I can expect confirmation?

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Terminate contract

Hi @Sharter0N

 

I have spoken to our post room department and they have received your letter.

They have advised it will be scanned and updated to your account within 24 hours.

 

Kind regards,