cancel
Showing results for 
Search instead for 
Did you mean: 

Temporarily leaving Plusnet, can I keep referral credits?

snj
Grafter
Posts: 66
Thanks: 3
Registered: ‎09-08-2007

Temporarily leaving Plusnet, can I keep referral credits?

Hi,
We're moving home but not going to be able to reconnect with Plusnet for a while.  What happens to my referral credits each month?  Do we just lose them?  There used to be a way of downgrading the account to dialup and keeping the monthly credits.  Is that (or something similar) still possible?
Thanks,
Simon
22 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Hi there,
Downgrading to a dialup account would keep the referrals in place but you wouldn't accrue any credit for them.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

They will build up until they reach £5 and then you will be paid then by direct debit if you leave the direct debit active
EDIT - either the system has changed without anybody being told or Adam is wrong I hope
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Quote from: _Adam_Walker_
Hi there,
Downgrading to a dialup account would keep the referrals in place but you wouldn't accrue any credit for them.

Why not?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

hands up, Jim is right. I was wrong.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 5,272
Thanks: 593
Fixes: 5
Registered: ‎04-04-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Back to school for Adam methinks!  Crazy
Kelly Dorset
Broadband Service Manager
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

cant trust some of the reps keep giving out duff info, Only I can do that  Grin Grin
Community Veteran
Posts: 1,100
Registered: ‎05-04-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Quote from: Oldjim
... then you will be paid then by direct debit if you leave the direct debit active....

Quote from: _Adam_Walker_
hands up, Jim is right. I was wrong.

Jim is only partly right as the payment can not be made by Direct Debit. The account details held on the DD might be used to make a BACS payment though Wink.
snj
Grafter
Posts: 66
Thanks: 3
Registered: ‎09-08-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Ah, thank you - I hoped that was the case.  Can someone tell me how we can organise this as when we called the helpline they didn't offer us this option.  Also, is there a monthly fee once downgraded or is is the old PAYG system?
We have  cessation request planned for 1st June, presumably this all needs to be sorted before then but I'm not sure how to explain this to the call centre staff, especially if we get another one who doesn't know about the downgrade to dialup option.
Thanks,
Simon
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

From memory.
The downgrade to dialup option is no longer available
However - where there are referrals on the account then the account remains live and I believe the emails accounts still work
itchyfeet
Grafter
Posts: 176
Registered: ‎01-09-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

I have the same issue.  I spoke to the help desk and was told that down grading was no longer an options and I would not be able to keep my referrals after closing the account.  I guess all the people who rely on me to advise them what to do with their broadband accounts will be migrating too then...
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

It seems we need some clarification from someone senior enough at Plusnet. Is down grading to a dial-up account still an option or not? If not why not?
scream
Dabbler
Posts: 20
Registered: ‎06-05-2012

Re: Temporarily leaving Plusnet, can I keep referral credits?

Hi there,
My self and my other colleagues here on night shift have just been discussing this.
As far as we are aware there are no more dial up accounts and we haven't offered these for a fair while now. We do offer a Plusnet Justmail account, which does not have a subscription fee, this will only allow you to keep your email address, any domains and your referrals, it wouldn't come with a dial-up number.
Smiley
acr
Rising Star
Posts: 226
Thanks: 15
Fixes: 1
Registered: ‎06-04-2007

Re: Temporarily leaving Plusnet, can I keep referral credits?

Is it the Plusnet Justmail account that is being referred to in Section 1 (General Policies) Paragraph 6 of the Cancellation Policy:-
Quote
6. It is possible, when requesting an account cancellation, to request a downgrade to a mail only package for £20 a year instead of full account closure. This will allow continued access to email and some member centre features. This option must be requested at the time of cancellation.

http://www.plus.net/support/service/policies/cancellation.shtml#gp5
If so, why do you say it does not have a subscription fee when a fee of £20 a year is quoted.
scream
Dabbler
Posts: 20
Registered: ‎06-05-2012

Re: Temporarily leaving Plusnet, can I keep referral credits?

Quote from: acr
If so, why do you say it does not have a subscription fee when a fee of £20 a year is quoted.

When I have ever changed customers to this package recently it has never had a subscription fee. This used to be charged for, but this is no longer the case. 
I'm going to flag that section of the website to someone who can fix that charge, as this incorrect.
Smiley