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Talk Evenings & Weekends pro rata charge

sammieblue
Grafter
Posts: 69
Registered: 14-09-2010

Talk Evenings & Weekends pro rata charge

Hi can anyone tell me what this is?
I got an email informing me that Plusnet will be charging £4.72 for this
I have broadband & home phone with plusnet (free weekends & evenings only) & haven't made any calls
Many thanks
Sammieblue
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Talk Evenings & Weekends pro rata charge

sammieblue,
TBH I can see no good reason for that charge so we'll need to investigate. I have refunded the £4.72 and will keep you updated as to why this seems to have happened.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sammieblue
Grafter
Posts: 69
Registered: 14-09-2010

Re: Talk Evenings & Weekends pro rata charge

Thanks Adam.
Payment is scheduled to be taken on the 22nd, will this definitely not be taken?
Also I am being charged for broadband from 1 October 2010 when my account did not go live until 6/10/2010, could I be refunded for those days please?
Many thanks
Sammieblue
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Talk Evenings & Weekends pro rata charge

Hi sammieblue,
Unfortunately the collection of the payment is in process and will be taken but a refund has been issued for the same amount to balance that. I won't be able to discount the broadband as you already have 3 months free broadband applied.
Jojo Smiley