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T+C's relating to refunds for loss of service-- where are they??

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dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

T+C's relating to refunds for loss of service-- where are they??

Hi folks,
anyone come across the Plusnet T+C's relating to what to expect if service (broadband and phone) lost?
many thanks, Ian
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: T+C's relating to refunds for loss of service-- where are they??

There aren't if you are looking for some form of SLA http://www.plus.net/info2/legal/index.html covers the situation
Quote
Our responsibility to you
    31  We accept responsibility if you are injured or die as a result of our negligence. We will not limit this responsibility.
    32  Unfortunately, we cannot guarantee that the service or the equipment we provide will never be faulty.
    33  Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss
          that could not have been reasonably expected because you have used the service or equipment we provide for business.
    34  Except as described in paragraph 30, we will not pay you more than £10,000 in compensation (even if we have been negligent) in any 12-month period unless
          the service terms say otherwise.
    35  Nothing in paragraphs 30 to 33 affects your legal rights relating to equipment which is faulty or has been described wrongly.
Matters beyond our reasonable control
    36  Sometimes we may not be able to do what we have agreed because of something beyond our reasonable control. In these cases, we do not accept responsibility for not providing you
          with your chosen communications services.

dvvrue95
Grafter
Posts: 138
Registered: ‎17-08-2007

Re: T+C's relating to refunds for loss of service-- where are they??

Hi Oldjim,
thanks for that. I had already perused the "legal" bits and thought ermmm nothing specified.
My query relates to a recent loss of service over a 32 day period (now fixed thanks to BR OR) which  resulted in a monthly rebate (part rebate) for the next 3 months. It just seemed an odd way to deal with customers.  Sad
Ian