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System won't let me renew line rental saver

christerry
Interested
Posts: 1
Registered: ‎01-05-2020

System won't let me renew line rental saver

On Jan 14th I raised a problem with line rental saver (ticket #197962790) but this was never resolved. I am still in the situation of my account telling me I am signed up for LRS via the message:-

"You're already signed up for Line Rental Saver. This will start from your next billing date."

However, I am evidently not signed up for LRS as I am currently paying the monthly rate and have been since January with the above message appearing whenever I try to sign up.

Because my account wrongly thinks I am signed up, it will not allow me to renew LRS.

Please could you remove this fault on my account which is preventing me from renewing Line Rental Saver.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,414
Thanks: 6,243
Fixes: 1,453
Registered: ‎11-01-2008

Re: System won't let me renew line rental saver


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This topic has been moved from Chat to My Account/ Billing 

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PowerLee
Pro
Posts: 799
Thanks: 112
Fixes: 2
Registered: ‎12-03-2013

Re: System won't let me renew line rental saver

I too had an issue with being billed for monthly line rental when I had an active line rental saver on my account.

It was easily fixed & sorted out by one of the helpful plusnet staff - so expect / look out for an email from Plusnet saying a support ticket has been raised on your account.

A fair few customers have reported this same issue with line rental saver.

Once it is fixed - When you line rental saver comes to an end you should get a reminder email to then renew it.