System won't let me renew line rental saver

[#1]

On Jan 14th I raised a problem with line rental saver (ticket #197962790) but this was never resolved. I am still in the situation of my account telling me I am signed up for LRS via the message:-

"You're already signed up for Line Rental Saver. This will start from your next billing date."

However, I am evidently not signed up for LRS as I am currently paying the monthly rate and have been since January with the above message appearing whenever I try to sign up.

Because my account wrongly thinks I am signed up, it will not allow me to renew LRS.

Please could you remove this fault on my account which is preventing me from renewing Line Rental Saver.

[#2]

Moderators Note

This topic has been moved from Chat to My Account/ Billing 

[#3]

I too had an issue with being billed for monthly line rental when I had an active line rental saver on my account.

It was easily fixed & sorted out by one of the helpful plusnet staff - so expect / look out for an email from Plusnet saying a support ticket has been raised on your account.

A fair few customers have reported this same issue with line rental saver.

Once it is fixed - When you line rental saver comes to an end you should get a reminder email to then renew it.