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Switching to fttp before contract ends without fees?

louie_the_cat
Dabbler
Posts: 11
Registered: ‎07-03-2019

Switching to fttp before contract ends without fees?

hello,

Is it possible to switch to full fibre from fibre extra before our contract ends? either with the equivalent package until the end of our contract or by starting a new contract without early termination fees?

 

our fttc is not quite the most reliable and often has jitter which is not good for gaming, hence wanting to switch now rather than just waiting 6 months.

2 REPLIES 2
MisterW
Superuser
Superuser
Posts: 14,386
Thanks: 5,305
Fixes: 381
Registered: ‎30-07-2007

Re: Switching to fttp before contract ends without fees?

Assuming fttp is actually available at your location, then you can switch, starting a new contract without any etc on the old one. You will lose your phone line and number though, as fttp does not use a landline.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,453
Thanks: 536
Fixes: 93
Registered: ‎27-11-2020

Re: Switching to fttp before contract ends without fees?

Hey there @louie_the_cat I have checked and Full Fibre is available so we can get you signed up on a new contract with no termination fees. Let me know if you want me to get our guys to call you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team