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Switching to Fibre - Just Wondering...

Timbob
Grafter
Posts: 48
Registered: ‎29-06-2010

Switching to Fibre - Just Wondering...

So I got an e-mail from BT today, telling me that I can now get BT Infinity etc blah blah, so I had a look at some of the packages on the PN site, and they are offering fibre bundled with phone services. Currently I am on an old broadband package called Plusnet Unlimited, and I have the option in my account area to switch to a few different fibre packages. I am quite interested in going for this one:
Quote
Plusnet Extra Fibre
250GB Usage Allowance
69Mb download speed (estimated)
20Mb upload speed (estimated)
Unlimited overnight usage between midnight-8am
Ideal for large families, home workers, downloaders and gamers
18-month contract
£25.00 activation fee - FREE activation if you take a home phone product

This package does not seem to include a phone product which is fine, as I am quite happy to keep paying my phone bill separately. I am just wondering, if I select this package from here will I then automatically be given an option to select a date for an engineer to come out and install the fibre, and is the installation included in the package.. it says £25.00 activation fee but I'm not sure if that's inclusive of the installation.
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Switching to Fibre - Just Wondering...

Hi there,
You can get phone along with Extra Fibre if you wish and that will mean you don't pay the £25 activation fee. That fee is the installation/activation charge, so if you don't take phone and pay it yes that covers the installation as well (including the extension kit if you require that - that's free Smiley )
Hope that helps explain.
Timbob
Grafter
Posts: 48
Registered: ‎29-06-2010

Re: Switching to Fibre - Just Wondering...

Thanks for that. I was also just wondering. If I don't get the phone package is there still a chance my number will need to change?
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Switching to Fibre - Just Wondering...

Who is your phone with at the moment? If it's BT your number won't change.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Timbob
Grafter
Posts: 48
Registered: ‎29-06-2010

Re: Switching to Fibre - Just Wondering...

Quote from: jelv
Who is your phone with at the moment? If it's BT your number won't change.

Yeah it's BT. Cheers! Smiley