Switching from Plusnet to Vodafone

[#1]

Hi, I have recently tried to switch my ISP from Plusnet to Vodafone. This is a broadband only product.

Vodafone have contacted my saying they can’t complete the switch because Plusnet have ‘special features’ on my telephone line which need removing.

Any ideas what these are?

Many Thanks

[#2]

I don't believe PlusNet does phone only contracts so may be that.

You may want to think how hard fault finding would be with such a complex setup even if you do manage it.